Kitchener to Toronto Bus By Rider Express

London Downtown to Kitchener

I have been taking this trip since January. This is what I have noticed: 1) The bus is usually late. At least, the emails notifying of delays do give riders some piece of mind 2) There is a lot of confusion about where the bus stops. I have had to clarify this to new fellow riders almost every single time. Those that book through Busbud, for example, do not seem to receive the PDF ticket with all the links - This particular time was very confusing to me because York St with Wellington St was closed and I had no idea where the bus would come from instead. Luckily I saw the bus coming from Richmond St and I started following it. The bus took York St regardless and it did a u-turn to get on the right side of the street. I saw people crossing the street from the other side to take the bus, so I was not the only who had not idea what was going on. This type of changes should be notified to your riders 3) About the Bus Status and Location: - Riders that book through Busbud do not seem to receive the PDF ticket with all the links, so they do not know this exists - It should default to being zoomed in to the bus current location and the next stop instead of all the way out. Most people using this feature are going to be on a bus stop on mobile, so having to zoom in every single time is annoying - It should refresh on an interval instead of having the rider to refresh the whole page, which makes us having to zoom in again (see previous point) 4) This is probably the hardest thing to get right, but I have to say it: the bus washroom has always been filthy and unsanitary. I am male and I can 'work around the issue', but female riders probably find the washroom impossible to use 5) I would appreciate a trip from London downtown to Kitchener earlier, but I reckon it depends on demand

Trip Date: 2024-09-17 06:55 pm

London Western University to Mississauga

The ride was lovely and arrived exactly on time, just as stated on the ticket!

Trip Date: 2024-09-16 06:30 pm

London Western University to Mississauga

Trip Date: 2024-09-14 10:40 am

London Western University to Toronto

Trip Date: 2024-09-15 06:30 pm

Kitchener to Mississauga

Trip Date: 2024-09-14 12:05 pm

London Downtown to Toronto

The driver is one of the best drivers I have ever known. The bus is clean and in a very good condition. Keep it up Rider.

Trip Date: 2024-09-13 06:55 pm

London Western University to Mississauga

Trip Date: 2024-09-13 10:40 am

London Western University to Kitchener

very nice ride. I would suggest your london to kitchener route start at wilfrid laurier university and then go to london western university. more efficient path you can also stop at sportsworld station if need be. also there are road closures for elgin but you can go through sunset street near the elgin hall.

Trip Date: 2024-09-10 10:40 am

London Downtown to Kitchener

Trip Date: 2024-09-08 06:55 pm

London Downtown to Kitchener

It was on time, comfortable, had outlets, and the bus driver was incredibly nice!

Trip Date: 2024-09-03 06:55 pm

London Western University to Mississauga

I had an excellent travel experience with Rider Express! I would like to suggest that you add a sign that says "Rider Express" at drop off/pick uplocations so it is clear to passengers where they need to be waiting. I might be booking another trip with you in about three weeks.

Trip Date: 2024-09-02 10:40 am

London Western University to Toronto

Trip Date: 2024-09-02 10:40 am

London Western University to Kitchener

Customer service by email were very quick in response and officially i loved their responses and the driver was very understandable for the inconvenience of my late because they changed the bus stop in the last minutes because of strikes, thanks everyone

Trip Date: 2024-08-31 06:30 pm

London Downtown to Kitchener

Dear Team Yes, as usual the bus was clean and the driver dropped on time at Kitchener. Very professional driver.

Trip Date: 2024-08-28 06:55 pm

London Western University to Mississauga

Had 20 min delay but other than that it was a great ride! Very comfortable and reasonably priced.

Trip Date: 2024-08-27 06:30 pm

Kitchener to Toronto

The driver was great and I had a very good experience with your company. The seats were very comfortable. Wifi worked as promised. Bathroom was clean and functional. I will definitely ride with you again!

Trip Date: 2024-08-23 12:05 pm

London Western University to Mississauga

Best driver

Trip Date: 2024-08-23 06:30 pm

Kitchener to Toronto

Trip Date: 2024-08-20 12:05 pm

London Downtown to Kitchener

Dear Team Bus was five minutes late but the driver still made it almost on-time. Bus was clean and he was very professional and decent and helpful to everyone.

Trip Date: 2024-08-21 06:55 pm

London Western University to Mississauga

Trip Date: 2024-08-17 10:40 am

London Western University to Mississauga

Best driver thank you so much Ersin Ivgin for your best guest service. Thank you sirr!!!!!!

Trip Date: 2024-08-19 06:30 pm

London Downtown to Mississauga

Trip Date: 2024-08-19 06:55 pm

London Western University to Kitchener

Trip Date: 2024-08-17 06:30 pm

Kitchener to Toronto

Everything was great! The bus was on time. Comfortable ride. Great driver. Fair price. I would definitely use again

Trip Date: 2024-08-14 12:05 pm

London Downtown to Kitchener

Trip Date: 2024-08-11 06:55 pm

London Downtown to Kitchener

Great service. No wifi available on the bus but otherwise good

Trip Date: 2024-08-11 10:55 am

London Downtown to Mississauga

Another great experience !!! The traffic was crazy, so thrilled to be relaxing and enjoying a movie rather than white knuckling it all the way . Very enjoyable and convenient . Kim Quigg

Trip Date: 2024-08-10 10:55 am

London Downtown to Toronto

a great and affordable way to get to Toronto. The seats and air were clean (a separate bus from a different company i took had an odd odour in the bus). 2 things would make Rider express even better in my opinion 1. more time options (i don't know if there are less times because ridership doesn't warrant more times or if it's just the size of the company) 2. there was a "ding" that seemed to happen when going over bumps in the road.... please get rid of this other than that it was great

Trip Date: 2024-08-05 10:55 am

London Downtown to Toronto

a great way to get to Toronto at an affordable price. The only thing to improve the experience is to get rid of the "ding" that seemed to happen whenever the bus hit a bump (something that happens pretty often on Ontario roadways).

Trip Date: 2024-08-05 10:55 am

London Downtown to Mississauga

Everyone very good

Trip Date: 2024-08-06 10:55 am

London Downtown to Kitchener

Good and friendly driver.great service.top class

Trip Date: 2024-08-05 06:55 pm

London Downtown to Kitchener

I am giving 3 because during the ride there was a beep sound inside the bus which felt very uncomfortable and it somehow disturbed my sleep.

Trip Date: 2024-08-04 06:45 pm

London Downtown to Toronto

I liked my experience of the bus overall, except for the part where we departured in toronto at 2:30pm when the time scheduled was 1:05 which made my day plans run really late…

Trip Date: 2024-08-03 10:55 am

London Downtown to Mississauga

Amazing service. The driver was extremely nice.

Trip Date: 2024-08-03 06:55 pm

London Downtown to Kitchener

Excellent experience. The driver is very enthusiasm. The seat is comfortable. The ticket is the cheapest and the service is excellent. I will take RIDER EXPRESS next time.Thanks a lot.

Trip Date: 2024-07-31 10:55 am

London Western University to Kitchener

Trip Date: 2024-07-29 06:30 pm

London Downtown to Mississauga

Trip Date: 2024-07-29 06:45 pm

London Downtown to Kitchener

Trip Date: 2024-07-28 06:45 pm

London Western University to Mississauga

Trip Date: 2024-07-24 06:30 pm

London Downtown to Kitchener

Morning as informed due to traffic there was a delay but evening the driver dropped us off ten mins early. He was friendly and very professional. Thank you.

Trip Date: 2024-07-23 06:45 pm

London Western University to Toronto

This bus driver is really friendly and supporting 10/10

Trip Date: 2024-04-10 10:40 am

London Western University to Mississauga

Very helpful

Trip Date: 2024-03-01 11:00 am

London Downtown to Mississauga

Such a great travel experience !! The bus was on time for both trips . The driver was very helpful, and very courteous and was a very safe driver . The bus is clean and even has outlets to charge anything. !!! I doubt I bother to drive to Mississauga or Toronto again . It’s so convenient and relaxing !! Kim

Trip Date: 2024-01-15 11:15 am

London Western University to Toronto

Bus is new and clean with plastic bags in every row. Driver very friendly, polite and proactively helpful in assisting with luggage.

Trip Date: 2023-12-26 11:00 am

London Western University to Mississauga

There was no Rider Express sign at Mississauga stop behind the Tim Hortons at 800 Bancroft. Dr. I found it very stressful not knowing if I'm at the right spot. Based on the picture from the website I was, but there were no other passengers to confirm it until the came from parked cars but only when the bus arrived. It turned out to be right, but I had 15 minutes of anxiety. Everything else about the round trip was very good. I would recommend this service and plan to use it again.

Trip Date: 2023-12-18 11:00 am