Calgary - Marlborough Mall to Surrey
Trip Date: 2024-05-04 07:55 am
Kamloops to Surrey
Thomas driver❤️🔥
Trip Date: 2024-04-28 04:45 pm
Kamloops to Vancouver
Trip Date: 2024-04-28 04:45 pm
Calgary - Westbrook Mall to Kamloops
Easy to get a ticket on line. The ticket is there after you give the info.
Trip Date: 2024-03-09 08:30 am
Revelstoke to Vancouver
The bus was 40 min late and I received a useless notification at the exact time of planned departure indicating it would be 20 min late (it was actually twice as long), the previous stop was 150 km away, so surely they could have sent the notification earlier so we could have waited to arrive at the stop instead of standing outside for an hour waiting. We were nearly 2 hours late arriving at the final destination and the driver didn't apologize or explain why we're were late, or even notify passengers so they could tell their pickup people to plan to be there at 11pm instead of 9pm, yet they swapped out the driver because he was timing out, which seemed disrespectful to the passengers. When he announced our arrival at the Abbotsford airport stop, which was 1.5 hours late, he wished those getting off a nice evening, rather than acknowledging how late they were arriving or apologizing for potential missed flights. Despite being way way behind schedule, the driver continued to stop and give passengers breaks.
The bus was completely full, not a single spare seat. People were very noisy having annoying conversations the entire way, I couldn't focus enough to read sure to the noise (and I'm not old!). The bathroom door didn't always close properly.
Trip Date: 2024-02-26 01:20 pm
Calgary - Marlborough Mall to Golden
Good service but really expensive
Trip Date: 2023-11-04 07:55 am
Banff to Vancouver
Thank you for the service; the trip was good. I only commented that the first driver was excellent since he drove more hours than he had been assigned since the second driver did not replace him at the correct station and the right time. Despite this situation, He continued with his perfect service.
Trip Date: 2023-10-12 12:10 am
Revelstoke to Abbotsford
I was on the bus that broke down just out of Chase BC during this incident the driver Wayne was very
Professional and passionate with the passengers. The bus had stalled out three times as he tried to continue the trip. Each time Wayne was trying to trouble shoot the issue The driver finally found a safe spot on the highway to let the passengers off the bus for some fresh air as the air conditioner was not working. During all the stops he was very informative and apologetic with us even though he was I’m sure under great stress himself. He finally informed us that if he continued driving the bus at a very slow pace he could get us to a truck stop where we were going to meet a rescue bus. He also said this way we’d save time if the rescue bus had to backtrack and we could relax and get coffee ect. He was even able to provide the time it would take us, 4 1/2 minutes per kilometre, (I enjoyed that moment of his calculation).
My overall opinion of this trip?
Wayne was very professional, kind, apologetic and understanding of his passengers. Wayne handled a stressful situation in a appreciated manner for me that was clearly not under his control
Big thank you to Wayne and his support of the Ryder Express technical supporter’s he was on the
Phone with. All though I was five hours late getting home I will always use Ryder Express for my monthly trips to work and home.
Trip Date: 2023-09-07 01:20 pm
Calgary - Westbrook Mall to Surrey
Although the bus had mechanical issues the driver was absolutely wonderful. Wayne should be commended on the way he handled the situation. He stayed calm and was able to get us to a safe spot to meet the other bus. I have travelled by bus many times and Wayne was by far the best driver I have ever had.
Trip Date: 2023-09-07 08:30 am
Kamloops to Chilliwack
Very good and safe on the time 😊
Trip Date: 2023-09-05 04:45 pm
Calgary - Westbrook Mall to Revelstoke
Very nice driver
Trip Date: 2023-09-02 08:30 am
Calgary - Westbrook Mall to Golden
What a great ride and the driver was really professional I take the Buse again
Trip Date: 2023-08-20 08:30 am
Calgary - Westbrook Mall to Kamloops
It’s always nice to have Sam as a driver. He communicates to the passengers and goes out of his way to be friendly. I use rider express frequently and whenever I’m a passenger on Sam’s bus I always feel safe and have an enjoyable ride :)
Trip Date: 2023-02-16 07:30 am
Merritt to Abbotsford
Thank you to the agent who helped me. I accidentally booked the wrong date.
Trip Date: 2023-02-13 04:30 pm
Calgary - Westbrook Mall to Salmon Arm
Our driver ron was outstanding veryknowledgeable well spoken gentleman and a excellent driver 5 stars for sure much better than grryhound i would recommend rider service to anyone was Amazing ServIce
Trip Date: 2023-01-23 07:30 am
Calgary - Westbrook Mall to Kamloops
Sam is an amazing driver and person! I had an issue with another passenger last time I rode and Sam resolved it very quickly, AND pulled me aside on this trip to check in with me. It was very comforting and genuine! I hope I have him as my driver next time :)
Trip Date: 2023-01-03 07:30 am
Calgary - Westbrook Mall to Revelstoke
Bus was on time and clean, driver was friendly and a good driver. Thanks Sam!!
Trip Date: 2022-11-04 07:30 am
Banff to Revelstoke
Everything was good, but the Wifi didn’t work.
Trip Date: 2022-10-02 09:15 am
Revelstoke to Vancouver
Trip Date: 2022-09-10 12:25 pm
These reviews are from real passengers only. You can also send review for your trip. Find your custom review link on the ticket pdf file.