Perth to Ottawa
The driver on today's route is always polite and friendly. 5 stars!
Trip Date: 2024-11-03 11:00 am
Toronto to Ottawa
Trip Date: 2024-11-03 11:45 pm
Toronto to Ottawa
Hello, it was a very good trip with your bus. I hope to use your bus in the next trips thank you
Trip Date: 2024-11-01 10:50 am
Whitby to Ottawa
Great price,Driver. Your GPS tracker on ticket was off and bathroom was overheated smelling of hot urine
Trip Date: 2024-10-31 09:20 am
Whitby to Ottawa
Bus was late and had an odd odour. Nonetheless Rider Express delivered
Trip Date: 2024-10-31 05:20 pm
Toronto to Kingston
It was a smooth ride
Trip Date: 2024-10-30 08:30 am
Toronto to Ottawa West
Polite driver
Smooth drive
On time
Convinient stop
I will use Rider Express again
Trip Date: 2024-10-28 10:50 am
Toronto to Ottawa
Excellent service
Trip Date: 2024-10-29 03:45 pm
Whitby to Carleton Place
Rider Express bus services was amazing.
Bus was on time, reach destination on time.
Driver was very pleasant.
Trip Date: 2024-10-29 08:00 am
Whitby to Carleton Place
The service was great.
Bus was on time, the bus is very clean. The driver is very friendly.
I will be recommending Rider Express bus services to my friends.
Trip Date: 2024-10-29 08:00 am
Toronto to Ottawa
We left a little bit late, but arrived on time.
Trip Date: 2024-10-27 11:45 pm
Whitby to Ottawa
Bus was great and drive was easy. Drive was approximately 30 minutes late arriving. Timing should better account for rush hour. Everyone who got on at previous stops had claimed the seats beside them with bags and no one offered to move their bag when three of us got on. We pretty much had to beg for seats and the person beside me looked at me like they were doing me a favour. So it was a long awkward ride. It is more of a people problem than a bus problem but it would have been nice to have more support in securing a seat or have a rule to have your bags up top or below your seat. Unless this is solved, I will unlikely recommend or take this bus knowing that people feel entitled to two seats even though they paid for one.
Trip Date: 2024-10-28 05:20 pm
Belleville to Ottawa West
Best driver, best trip so far. Friendly, on time, clean bus. Perfect!
Trip Date: 2024-10-28 10:45 am
Toronto to Ottawa
Great service. Having two stopsin Ottawa you are providing great service to Customers in Westend and Eastend.
Trip Date: 2024-10-28 03:45 pm
Toronto to Ottawa West
Trip Date: 2024-10-14 05:30 pm
Scarborough to Kingston
On time, good service
Trip Date: 2024-10-26 09:30 am
Scarborough to Ottawa
You should have a stop in Brampton/Mississauga! Thank you for your help! Your driver was awesome.
Trip Date: 2024-10-27 09:30 am
Whitby to Kingston
As usual Rider Express delivered excellent service. Friendly bus operator, smooth ride.
Trip Date: 2024-10-27 09:50 am
Whitby to Kanata
Nice bus perfect driver
Trip Date: 2024-10-27 08:00 am
Scarborough to Ottawa West
Trip Date: 2024-10-27 06:15 pm
Scarborough to Ottawa
Our departure from Scarborough Town Center was scheduled for 09.00 a.m., but because of the morning traffic, we left Town Center at 09.30.
The situation was properly managed, and the driver, Karaman, welcomed all of us prior to boarding.
We arrived in Ottawa at St-Laurent Shopping Center on time.
I travel from Ottawa to Scarborough almost every 2-3 weeks, and it is always a pleasure to be driven by Mr. Karaman. He is the best of your drivers, and I have never regretted moving from Flixbus to Rider Express. Also, I'd like to mention my appreciation of your driver, Mr. Igor.
Both of them are polite, excellent drivers, and very professional employees.
Trip Date: 2024-10-23 09:00 am
Toronto to Ottawa West
I experienced that they are good in their on time performance, supportive employees specially drivers, safe driving skills. Thank you
Trip Date: 2024-10-26 09:00 am
Toronto to Ottawa
The ride was on time. The bus was clean and the toilet too. Ticket was much cheaper than buses for the similar route. The bus driver was friendly too. My favorite part of all was that we were allowed to carry two checked in bags. Overall, I had the perfect experience. I will definitely take Rider's Express bus for my next trip.
Trip Date: 2024-10-26 09:00 am
Peterborough to Ottawa
1. Provided Internet service
2. Safe driving
However, improve on your leg room.
Trip Date: 2024-10-26 08:45 am
Toronto to Ottawa West
Trip Date: 2024-10-26 04:00 pm
Toronto to Ottawa
Trip Date: 2024-10-25 08:30 am
Toronto to Ottawa West
Trip Date: 2024-10-25 10:50 am
Toronto to Ottawa
Trip Date: 2024-10-25 10:50 am
Toronto to Ottawa West
The ride was comfortable and pleasant but we are going to arrive an hour late.
Trip Date: 2024-10-25 03:45 pm
Scarborough to Ottawa West
Driver is friendly and nice, the seat is comfortable, the bus was on time.
Trip Date: 2024-10-24 04:50 pm
Scarborough to Ottawa West
Efficient and easy to ride with
Trip Date: 2024-10-24 06:15 pm
Belleville to Ottawa
Trip Date: 2024-10-23 10:45 am
Toronto to Kingston
Trip went well! Driver handled bus good. No heavy braking kept his distance in traffic, used his signals, consciously, and never touched a rumble strip! We left something on the bus & were able to retrieve it next day after notifying your office!
Thanks so, much!👍
Trip Date: 2024-10-21 10:50 am
Scarborough to Kingston
The SCARBOROUGH bus station location description could be updated as the dentist office is no longer there, but it's just moved into another plaza near the mall, so I went to the dentist office across the road before realizing that I was meant to go to the mall entrance.
Trip Date: 2024-10-19 06:15 pm
Toronto to Kingston
The bus was great but I lost my purse on the bus yesterday and I’ve sent an email about it. Please please please get back to me I really need my purse thank you so much
Trip Date: 2024-10-21 10:50 am
Toronto to Kingston
Trip Date: 2024-10-18 05:30 pm
Belleville to Ottawa West
Good generally. Was running 15 minutes late for no apparent reason. Clean bus, good driver.
Trip Date: 2024-10-21 10:45 am
Scarborough to Kanata
Awesome service, driver was very nice and helpful. It was a great experience for us to travel in this bus. Thanks
Trip Date: 2024-10-21 07:30 am
Scarborough to Ottawa
Nice driver, made it in time, but bus was hot and wifi was unusable
Trip Date: 2024-10-20 06:15 pm
Toronto to Ottawa
It was ok
Trip Date: 2024-10-20 10:50 am
Toronto to Kingston
Trip Date: 2024-10-18 03:45 pm
Scarborough to Ottawa West
Bus came about 10 minutes late for pickup. Driver was friendly and professional. Bus does not wait for passengers that are running late. Break at the halfway point is too short (only 10 minutes). Drop off was prompt, again, no waiting for late patrons or folks that are asleep.
Trip Date: 2024-10-18 11:20 am
Toronto to Belleville
Bus was busier than usual but the driver was courteous, professional and an excellent driver. The trip was pleasant the seats a little uncomfortable but I think that was complicated by some knee pain that I have been having lately. No complaints.
Trip Date: 2024-10-18 08:30 am
Scarborough to Ottawa
The instructions for Scarborough stop need to be changed on the website. STO orthotics have moved. It will be nice to have a rider express sign there.
Trip Date: 2024-10-18 11:20 am
Toronto to Ottawa
Perfect service. Staff at station office supported us to reschedule very quickly when we miss our bus. The driver is very polite. The bus is very clean.
Trip Date: 2024-10-18 10:50 am
Toronto to Kingston
Trip Date: 2024-10-18 08:30 am
Toronto to Ottawa
Trip Date: 2024-10-18 05:30 pm
Toronto to Ottawa
Great trip! However we got delayed after Kingston due to a 20 min break so I think that should be factored into the arrival time!
Trip Date: 2024-10-17 03:45 pm
Toronto to Kingston
Trip Date: 2024-10-17 03:45 pm
Scarborough to Ottawa
Trip Date: 2024-10-17 04:50 pm
Toronto to Kingston
Great experience. So happy to have found this option as a student in Toronto, this makes getting home so much easier. Only thing that could make this even better would be an option for a stop in Brockville in the future, bus goes right by Brockville on its way to Ottawa. I currently take the bus to Kingston and then need a ride from Kingston to Brockville, which is better than trying to find a ride pick me up in Toronto but would love to see the bus add a quick stop in Brockville, there is a big parking lot right off the highway exit at the Food Basics, hope this could be considered in the future, I just started 4 years of schooling so will be using this service a lot :) Thanks
Trip Date: 2024-10-12 04:00 pm
Peterborough to Ottawa
Trip Date: 2024-10-16 08:45 am
Scarborough to Ottawa
The ride and driver were great. I think a thirty minute break is too long. Could consider shortening it especially for night rides and when the trip starts late.
Trip Date: 2024-10-15 06:15 pm
Scarborough to Ottawa
Your pickup location in Scarborough was different, as shown in the picture. In the description, it is mentioned that the Scarborough Town Center, Ground level parking stop is in front of entrance #7, next to STO Orthodontists. These 2 locations are different. There are no orthodontists near gate 7 of STC. They moved to other places, so I was moving from there to STC gate 7 for around 15 minutes to finalize which is the pickup location for your bus. So, I request that you update that on your website and ticket description. Moreover, you can put a sign board for the rider express pickup location in front of gate 7 of STC so the newcomers get to know about the pickup location.
Trip Date: 2024-10-15 09:00 am
Scarborough to Ottawa
Trip Date: 2024-10-14 11:20 am
Scarborough to Ottawa
Driver behave is not good ,
Trip Date: 2024-10-13 04:45 pm
Belleville to Ottawa
Trip was great and on time.
Trip Date: 2024-10-12 11:00 am
Toronto to Ottawa West
I am taking 1.5 away because of no charging points in the bus. I could see one only for the front seat (first rows). I tried to look everywhere for the charging point around my seat, but to no avail.
On positive side, The ride was fast and was in Ottawa even earlier than what was mentioned on ticket.
Trip Date: 2024-10-14 03:45 pm
Scarborough to Ottawa
Bus left Scarborough Town Centre promptly at 3:40 and arrived at Ottawa St. Laurent Centre on time. Our driver was helpful. The disappointment was wafts of odour from the toilet.
Trip Date: 2024-10-14 11:20 am
Scarborough to Ottawa
Bus left Scarborough Town Centre promptly at 3:40 and arrived Ottawa St. Laurent Centre on time. Our driver was helpful. The disappointment was wafts of odour from the toilet.
Trip Date: 2024-10-14 11:20 am
Scarborough to Ottawa West
Great service. On-time. Clean coach. Good value for your money.
Trip Date: 2024-10-14 11:20 am
Toronto to Ottawa West
Driver was very professional driver. We reached the destination 45 mins before time.
Trip Date: 2024-10-14 03:45 pm
Toronto to Ottawa
The bus ride was long and relaxing. And will do it again in the future.
Trip Date: 2024-10-13 04:00 pm
Toronto to Ottawa
Everything was great. However, I think the bathroom door was not locking. It could still be opened (slide open) when the button was in the locked position. It happened to me and I also tested it and it appeared to keep sliding open. Also, the bathroom looked clean but when I raised the toilet seat it looked like that area may have been forgotten.
Trip Date: 2024-10-13 11:45 pm
Toronto to Ottawa
Here's a revised version with minor corrections:
I recently took Rider Express from Toronto to Ottawa. The ticket price of $59.99 was reasonable, and the travel time of 5 hours and 10 minutes was decent. The bus arrived and departed on time, which I appreciated. The bus was clean, and the driver was professional. Overall, it was a good experience for the price. However, it would be even better if the bus offered Wi-Fi or extra legroom, even if it meant a slightly higher price.
Trip Date: 2024-10-13 10:50 am
Toronto to Ottawa
Driver was friendly and professional. I enjoyed my ride from Toronto to Ottawa.
Trip Date: 2024-10-13 10:50 am
Scarborough to Ottawa
I appreciated getting a phone call from the driver as I was the only one being picked up at my location. Thank you so much!
Trip Date: 2024-10-11 11:20 am
Toronto to Ottawa West
Trip Date: 2024-10-11 10:50 am
Toronto to Ottawa West
The bus depart on time and the driver is professional.
Trip Date: 2024-10-12 05:30 pm
Peterborough to Ottawa
Trip Date: 2024-10-11 08:45 am
Toronto to Ottawa West
I think there should be a alternate route via highway 7. that route should be brought back to the list of options.
Trip Date: 2024-10-11 05:30 pm
Toronto to Ottawa
Very Great but one miss bathroom liquid of germ killer for hand ran out
Trip Date: 2024-10-10 11:00 am
Scarborough to Ottawa
Smooth travel
Trip Date: 2024-10-08 09:00 am
Scarborough to Ottawa
Trip Date: 2024-10-08 04:50 pm
Scarborough to Ottawa
Trip Date: 2024-10-08 09:00 am
Whitby to Ottawa West
I’m a frequent traveler and have had a consistent service experience so far. Reliable bus services.
Trip Date: 2024-10-06 05:15 pm
Whitby to Ottawa
I’m still amazed at how timely the service is. This time the bus took the scenic route. There was WiFi which was an improvement. Good trip, would use them again.
Trip Date: 2024-10-07 08:00 am
Toronto to Ottawa
ontime, express travel from toronto to ottawa on oct 7th, with a 10min rest stop in kingston: the driver was courteous, efficient, and helpful. the journey felt safe, the fare reasonable, and seating ok; tho a bit more recline wd be nice. and tho i had to pay an extra $20 to change bus (after missing the 8:30am), i wd book again for a similar trip/thanx.
Trip Date: 2024-10-07 10:50 am
Toronto to Ottawa
On time and kind driver
Trip Date: 2024-10-07 10:50 am
Scarborough to Kingston
The service was great. Bus left 20 minutes after scheduled time but was fast in getting to Kingston. Wish there was more leg room.
Trip Date: 2024-10-06 06:15 pm
Toronto to Ottawa
it's nothing special but it did the job for cheaper than taking the train.
Trip Date: 2024-10-06 05:30 pm
Perth to Ottawa
Bus arrived reasonably on time (5 mins late) and at the correct stop, it was clean and comfortable, no complaints!
Trip Date: 2024-10-06 11:00 am
Toronto to Belleville
Driver on time, bus clean, ride was pleasant.
Trip Date: 2024-10-03 08:30 am
Toronto to Ottawa
Top quality service at the right price. Pro driver, felt safe
Trip Date: 2024-10-04 08:30 am
Toronto to Kingston
Trip went, well! Driver was very, good. He handled bus, well. Used his signals conscientiously & didn’t hit any rumble, strips. No heavy, braking, either. There was a slight altercation between 2 passengers & driver dealt with it, professionally.
All in all, good, trip.
Good job, Rider Express!👍
Trip Date: 2024-10-04 10:50 am
Whitby to Ottawa
Trip Date: 2024-10-04 05:20 pm
Toronto to Perth
I really enjoyed my ride to Perth, the driver was great, the service was fast. Honestly would book more in the future, as it’s a great alternative then driving my self.
I do have a request, it be great if you guys had a stop at Hwy 7 & hwy 38 (sharbot lake). That is exactly where my family is, so it be a great stop. Hopefully you can consider this stop for the future.
Trip Date: 2024-10-04 07:00 am
Toronto to Ottawa
Very good driver.
Very professional.
We enjoyed this trip.
Trip Date: 2024-10-04 08:30 am
Toronto to Ottawa West
Trip Date: 2024-10-03 08:30 am
Toronto to Ottawa
Trip Date: 2024-10-03 08:30 am
Toronto to Ottawa West
The driver represented your company very well…he was dressed very well, clean, and had good command of the English language….very polite with a smile…
Trip Date: 2024-09-28 09:00 am
Whitby to Ottawa
Keep the price low and I will use you tons.
Great driver, good bus. Very happy.
Trip Date: 2024-10-02 08:00 am
Toronto to Ottawa
Used this service for the first making a reservation - very user friendly and easy to use. Thumbs up big time. Thank you. Looking forward to the ride on Rider Express.
Trip Date: 2024-10-19 04:00 pm
Toronto to Ottawa
Trip Date: 2024-09-30 08:30 am
Belleville to Ottawa
Notified us that bus was gonna be late
Trip Date: 2024-09-30 06:35 pm
Toronto to Kingston
It I we really hot, the air conditioning at the top was not working, but good overall!!
Trip Date: 2024-09-30 03:45 pm
Toronto to Ottawa
Trip Date: 2024-09-29 10:50 am
Scarborough to Ottawa
The ride was on time no issues at all easy to book.
Trip Date: 2024-09-29 06:15 pm
Scarborough to Ottawa West
On time, driver friendly. Good service.
Trip Date: 2024-09-29 09:30 am
Toronto to Ottawa
The bus was very cold have to wear a heavy sweater
Trip Date: 2024-09-29 04:00 pm
Toronto to Ottawa
Excellent trip and service
Trip Date: 2024-09-27 10:50 am
Toronto to Ottawa West
seat selection and availability to travel neighbor free should be available. Seats are too tight.
Trip Date: 2024-09-27 03:45 pm
Toronto to Ottawa
Driver was great!
Trip Date: 2024-09-27 03:45 pm
Toronto to Ottawa
Hello, my experience was fine... no issues.
Trip Date: 2024-09-26 11:00 am
Peterborough to Kanata
Bus is clean, and a very safe trip.
Trip Date: 2024-09-26 08:45 am
Scarborough to Kingston
Bus was 20 minutes late and I had nowhere to ask about or check it's status. Other than that the bus was great and it was a smooth, quiet ride.
Trip Date: 2024-09-24 09:00 am
Marmora to Kanata
I am happy to use your service fairly frequently. The driver is always polite, happy and helpful I would mention that today the WiFi service was functioning well, which was great. On my past trips often the WiFi does not work at all and the a/c plugs don't either. Not sure why that is, but it can be a bit frustrating. It would be nice to have a pickup/dropoff point in Havelock Ontario. Really happy you are providing your service along the Hwy 7 corridor at a reasonable fare. Thanks for that.
Trip Date: 2024-09-25 09:35 am
Scarborough to Ottawa
Very happy about the service. Please keep up the good work.
Really appreaciated
Thanks
Trip Date: 2024-09-25 09:00 am
Kingston to Ottawa West
Driver very polite
And accommodating
Excellent service on time and even early arrival
Trip Date: 2024-09-23 11:30 am
Belleville to Ottawa West
All good
Trip Date: 2024-09-23 10:45 am
Toronto to Belleville
Other than the person at the front desk, who was rude and unhelpful, it was a wonderful experience. The bus was really nice, not too crowded with comfortable seating. Would absolutely recommend and will likely use Rider Express again!
Trip Date: 2024-09-21 09:00 am
Whitby to Ottawa
Good
Trip Date: 2024-09-22 05:15 pm
Toronto to Ottawa
I am very satisfied with the service. Comfortable and punctual trip. Excellent and very kind driver.
Valeria from Italy
Trip Date: 2024-09-22 09:00 am
Scarborough to Belleville
Trip Date: 2024-09-21 09:30 am
Toronto to Ottawa
Great experience. Would like it if the break at Kingston was shorter. I would rather get to my destination faster than wait around 30 minutes.
Trip Date: 2024-09-20 05:30 pm
Scarborough to Marmora
Trip Date: 2024-09-21 07:30 am
Toronto to Ottawa West
Trip Date: 2024-09-20 08:30 am
Whitby to Ottawa
Trip Date: 2024-09-20 05:20 pm
Toronto to Ottawa West
Trip Date: 2024-09-20 03:45 pm
Belleville to Ottawa West
Driver was polite and courteous.
Stayed on schedule.
Comfortable seating and wifi is a nice bonus.
Looking forward to my return journey on the 7 th of October
Trip Date: 2024-09-19 10:45 am
Scarborough to Ottawa West
Trip Date: 2024-09-19 04:50 pm
Scarborough to Ottawa West
Bus is late than scheduled time rather then very good
Trip Date: 2024-09-18 09:00 am
Kingston to Ottawa
Trip Date: 2024-09-15 01:45 pm
Kingston to Ottawa
I truly enjoy my trips with Rider Express. I find your driver's are professional and very polite. Will always travel with Rider Express. Ty for your my safe travels.
Trip Date: 2024-09-17 11:30 am
Toronto to Kanata
Driver is very friendly and kind bus was very clean.
He’s very nice to everyone and respects everyone. Enjoy the ride!
Trip Date: 2024-09-16 07:00 am
Peterborough to Ottawa
Very happy with the bus it was clean the drivers were polite only problem i had was my return trip to Ottawa the bus stop isnt marked so i had no idea where to wait for it
Trip Date: 2024-09-16 08:45 am
Toronto to Ottawa West
Trip Date: 2024-09-15 04:00 pm
Toronto to Ottawa
The ride was great, and my baggage was handled without issues, including my bicycle. Wifi worked well, AC was pleasant, and bus was clean.
One issue: the window seats recliner levers are very well hidden. Until the driver mentioned people leaving should put their seats upright, many if ya assumed they didn't receive at all. Perhaps this feature should be mentioned at the start of the journey.
Trip Date: 2024-09-16 10:50 am
Toronto to Ottawa West
Bus stopped for 30 minutes in Kingston on an already late journey to Ottawa. 10-15 minutes is the ideal stop length, 30 is too much
Trip Date: 2024-09-16 05:30 pm
Peterborough to Perth
Everything was great- no complaints at all!
Thanks.
Trip Date: 2024-09-12 08:45 am
Toronto to Ottawa
Ride was great, friendly driver and arrived safely. Have always had great experiences. Today however, the bus was delayed 30minutes at initial departure, with no explanation as to why. Very frustrating service.
Trip Date: 2024-09-15 10:50 am
Scarborough to Kingston
My ride was amazing thanx to rider express
Trip Date: 2024-09-15 04:45 pm
Toronto to Ottawa
Hi! Perfect time arrived staion in Ottawa
Trip Date: 2024-09-14 04:00 pm
Peterborough to Kanata
Great trip. Driver is very friendly and the ride is very smooth. Bus is clean and seat is comfortable. Rider express is my regular bus after having taking buses from different providers.
Trip Date: 2024-09-10 08:45 am
Peterborough to Ottawa
The Journey was so smooth and comfortable. It was my first experience in a bus for a long journey and I really loved it.
Trip Date: 2024-09-13 08:45 am
Belleville to Ottawa
Very nice clean bus...and excellent price...But i had a hard time to find the bus stop at StLaurent shopping center...It is not indicated as a walked there the E station or what bus stops there ...we see it only hidden behind the bus shelter on the other side where we don' t walk by the road
Trip Date: 2024-09-12 06:35 pm
Scarborough to Ottawa
Excellent service
The 18335833636, should have a message that it is Alberta time
On the internet I couldn't get choice of the timings, and changes were a challenge
Trip Date: 2024-10-04 07:30 am
Toronto to Ottawa
Best service i have ever used. very comfortable seats and on time.
Trip Date: 2024-09-06 10:50 am
Peterborough to Ottawa
Great service, fast enough, cheaper alternative, relatively comfy seating. Just wish we still got a smoke break.
Trip Date: 2024-09-09 08:45 am
Toronto to Ottawa
My ride was very good and safe thank you
Trip Date: 2024-09-10 03:45 pm
Belleville to Ottawa West
On time, good driver, clean and comfortable. Please continue the morning TO-OTT as is. Thanks.
Trip Date: 2024-09-09 10:45 am
Toronto to Kingston
Everything went well! Driver was good at his job. He could handle bus, well! No heavy braking, no rumble strips were activated.
Good job, Rider Express!
Trip Date: 2024-09-08 04:00 pm
Toronto to Ottawa West
Trip Date: 2024-09-08 10:50 am
Toronto to Ottawa
Trip Date: 2024-09-08 04:00 pm
Toronto to Kingston
Driver was nice and helpful and it was a great trip.
Trip Date: 2024-09-07 09:00 am
Scarborough to Ottawa
Trip Date: 2024-09-06 11:20 am
Scarborough to Ottawa West
I had an amazing bus ride from Toronto to Ottawa. The bus was punctual, and the break in Kingston was perfectly timed. The driver was clearly very experienced, making it the smoothest bus ride I’ve ever had. However, one thing that could be improved is the pickup location. The departure point was listed as Scarborough Town Centre, which is quite large. Providing an exact location or a map pin would have made it much easier to find. Thank you!
Trip Date: 2024-09-05 04:50 pm
Kingston to Ottawa
My bus from Kingston to Ottawa was over half an hour late arriving, and while bus tracking was available, it was not updated for 3 hours, so I still had no idea when it would be arriving.
Once it arrived, it then spent another half hour sitting in the parking lot, resetting the power and people getting food. While I appreciate that people were able to get food, I wish that was reflected in the listed departure time, as the bus didn't leave until over an hour past past the intended departure time. The bus itself was comfortable and spacious, the delays with no communication deprecated the experience
Trip Date: 2024-09-02 08:50 pm
Toronto to Ottawa
Rider Express is the only bus company I fully trust between Ottawa and Toronto! They are always on time, the bus drivers are friendly, and it's always clean.
Trip Date: 2024-09-02 08:30 am
Belleville to Ottawa West
Actual trip was great. On time, clean with good driver. Generally though, this Monday trip was cancelled 3 times in last few weeks usually just the day before. I commute for work and cannot be late so I had to scramble to book with another bus line, please do not cancel this trip at last minute.
Trip Date: 2024-09-03 10:45 am
Toronto to Ottawa West
Travel is great arrived on time.
Trip Date: 2024-09-02 10:50 am
Peterborough to Kanata
Bus was excellent, driver was polite & courteous.
Only feedback would be: sending a text message when the bus will be late or any other changes. Some passengers don't have data so a text would be better.
Thanks for a great ride!!!
Trip Date: 2024-09-02 08:45 am
Toronto to Kingston
Best bus service available !! Kind and courteous drivers, comfortable seats and a smooth ride everytime!!
Trip Date: 2024-09-02 10:50 am
Toronto to Ottawa
Trip Date: 2024-09-02 03:45 pm
Whitby to Ottawa
Amazing
Fantastic
Timely
Friendly
Comfortable
Informative
Efficient
Great communication
Thank you for the AMAZING SERVICE AS ALWAYS
Trip Date: 2024-05-29 09:20 am
Whitby to Ottawa
Amazing
Fantastic
Timely
Friendly
Comfortable
Informative
Efficient
Great communication
Thank you for the AMAZING SERVICE AS ALWAYS
Trip Date: 2024-05-29 09:20 am
Whitby to Ottawa
Amazing
Fantastic
Timely
Friendly
Comfortable
Informative
Efficient
Great communication
Thank you for the AMAZING SERVICE AS ALWAYS
Trip Date: 2024-09-02 08:00 am
Toronto to Ottawa
Trip Date: 2024-09-02 03:45 pm
Whitby to Kingston
Trip Date: 2024-09-01 05:15 pm
Toronto to Ottawa
Trip Date: 2024-09-01 09:00 am
Scarborough to Ottawa
I would ride again- but the bus driver doesn’t wait for people
Trip Date: 2024-09-01 09:30 am
Toronto to Ottawa
The extension plugs don’t work, hard to charge phones or electronics
Trip Date: 2024-08-31 07:00 am
Toronto to Ottawa
Clean and good bus with comfortable chairs and power outlets at each seat
Driver drove well
1 Star lesser as we arrived 45 min late without having stood somewhere in the traffic jam - my guess is that the shown travel time is just too small (Toronto to Ottawa)
Trip Date: 2024-08-31 09:00 am
Toronto to Ottawa
Trip Date: 2024-08-31 09:00 am
Toronto to Ottawa
Hello there, I really appreciate your service very friendly and kind....
More power to your Riider Express Company.
Best regards,
Alma
Trip Date: 2024-08-30 10:50 am
Toronto to Ottawa West
The bus was clean, the driving was good, and the air conditioning was good and my luggage was not lost or damaged.
My main concern is the fact that the bus departed late
- while the screen at union station showed the new departure time, it would be great to get a text message notification, and also ensure that the announcer at the Union station provides timely updates for the Rider express bus.
- It reached Ottawa west around 12.40 instead of 11 pm. This is very late given that it does not stop at many stations on the way.
Trip Date: 2024-08-29 05:30 pm
Toronto to Ottawa
Smooth ride, a little bit delayed but all was good
Trip Date: 2024-07-05 10:50 am
Toronto to Perth
Nice staff, smooth ride, clean bus, quiet, spacious (if not sharing). Washroom was clean and not smelly at all (just out of sanitizer). Grateful to have this affordable option to Perth.
Trip Date: 2024-08-24 07:00 am
Scarborough to Ottawa West
was a little late but not the fault of anyone just traffic~ other than that great!
Trip Date: 2024-08-29 11:30 am
Toronto to Ottawa West
The driver was very professional, punctual and friendly. He has good driving skill and so we reached our destination on time.
I wish you continue to keep your service up.
Trip Date: 2024-08-29 03:45 pm
Toronto to Ottawa
Bus, ride etc.were great. In Toronto our bags are loaded by someone. Why would your operator expect us - passengers to take bags off the luggage compartment. Your competitions are courteous to take them out for us. The bus was full. In Kingston, we were given a lousy 10 minute break to have a bathroom break + lunch and beverage. You do not even supply drinking water !!
Trip Date: 2024-08-29 11:00 am
Belleville to Ottawa
Trip Date: 2024-08-28 06:35 pm
Toronto to Ottawa
It was really agood experience, the driver was awesome
Trip Date: 2024-08-26 10:50 am
Toronto to Ottawa West
Great driver! very nice!
Trip Date: 2024-08-26 05:30 pm
Belleville to Ottawa West
Smooth pickup and drop off this time. Only issue I have is the cancelling of buses the day before , which has happened 3 times on this route in past few weeks. Besides reliability all else is fine.
Trip Date: 2024-08-26 10:45 am
Toronto to Belleville
I haven't taken the bus in years. I was very impressed--from the great rate to the super-clean bus, to the polite and professional driver--my trip was a grand experience. Thank you!
Trip Date: 2024-08-25 09:00 am
Scarborough to Ottawa
I had issues with booking my ticket. I put in all the payment info but didn't receive any confirmations. When I called to follow up, the on hold process was confusing. While waiting to speak to someone, there was ringing like it was going through to an agent but then it'd go back to hold. This happened a few times and I wasn't sure if the calling centre was open or if it was glitching and if I should stay on the line. As I was booking for same day travel I decided to stay on the line. More concise explanations while on hold would be helpful such as the call centre operating hours as I was calling from Ontario to Calgary and there are time zone differences, and knowing that I was in queue for an agent. Unfortunately I wasn't able to complete my payment that night due to the online glitch and after waiting 40 minutes on hold the following morning, my fare went up 20 dollars. The agent I dealt with was polite and helpful. And the driver was a safe driver.
Trip Date: 2024-08-25 04:45 pm
Scarborough to Ottawa
Trip Date: 2024-08-23 09:00 am
Toronto to Ottawa
This was my most comfortable bud ride at a long distance. I just think the washroom should be updated. Thanks!
Trip Date: 2024-08-25 10:50 am
Scarborough to Kanata
Trip Date: 2024-08-25 07:30 am
Toronto to Ottawa West
Same bus with same driver for third time in a row. I continue to be satisfied with the punctuality, professionalism and service provided. Thank you.
Trip Date: 2024-08-25 10:50 am
Toronto to Belleville
trip took a bit longer than expected
Trip Date: 2024-08-24 09:00 am
Scarborough to Ottawa
Amazing driver
Kind helpful friendly
Driving was very safe
Trip Date: 2024-08-23 11:20 am
Scarborough to Belleville
Trip Date: 2024-08-23 04:50 pm
Scarborough to Kanata
Great
Trip Date: 2024-08-23 07:30 am
Toronto to Ottawa West
The trip was good and driver was excellent.
Trip Date: 2024-08-23 03:45 pm
Toronto to Kingston
Good trip, on time despite heavy traffic. Driver did a great job!
Trip Date: 2024-08-22 05:30 pm
Toronto to Kingston
Trip Date: 2024-08-20 03:45 pm
Toronto to Ottawa
good experience overall
Trip Date: 2024-08-21 07:00 am
Toronto to Ottawa West
Friendly driver and smooth journey 😌
Trip Date: 2024-08-21 08:30 am
Toronto to Ottawa
It was a good trip I decided that I would enjoy the journey but it have been better if there was wifi service. I’m writing this feedback with my LTE data. Also more paper in the bathroom and a seat tray wouldn’t hurt.
Trip Date: 2024-08-21 03:45 pm
Toronto to Ottawa
The ride was smooth, fast, and effective. Reasonable price, drop off and pickup in popular areas of the city so it makes for seamless travel. Unfortunately I believe I found a bed bug in the window sill crack of where I was sitting. I was 5/6 row in on the right. I did kill it but I wanted to bring this to your attention as this could become a future problem.
Trip Date: 2024-08-20 08:30 am
Toronto to Ottawa West
Trip Date: 2024-08-20 08:30 am
Toronto to Ottawa
All was nice,
Many thanks
Trip Date: 2024-08-20 03:45 pm
Perth to Ottawa
First time I have used Rider Express, first time I have ever received a notice of delayed pick up - excellent! Only comment could be that there is a sign to say you are in the right place at pick up. For a new customer it is unclear, but you just have faith and they come. Good service
Trip Date: 2024-08-20 11:00 am
Scarborough to Ottawa West
Love the service! I will always recommend it to everyone..thank you
Trip Date: 2024-08-19 04:50 pm
Belleville to Ottawa
Bus was slightly delayed due to heavy rain, the driver was very kind.
Trip Date: 2024-08-19 10:45 am
Scarborough to Ottawa
Quick, efficient, and good driver
Trip Date: 2024-08-19 07:30 am
Toronto to Ottawa West
The bus is clean and on time. We had great driver service.
Trip Date: 2024-08-18 04:00 pm
Scarborough to Ottawa
Trip Date: 2024-08-18 04:45 pm
Toronto to Ottawa
excellent. on time, slightly early arrival. wifi worked, comfortable. thanks
Trip Date: 2024-08-18 10:50 am
Toronto to Ottawa West
A coat hook and cup holder would have been appreciated. The driver was excellent and very friendly. It was a quick and smooth trip.
Trip Date: 2024-08-17 04:00 pm
Belleville to Ottawa West
Trip Date: 2024-08-13 06:35 pm
Whitby to Ottawa
Great Travel !
The bus very comfortable
Thanks for the good service
Trip Date: 2024-08-13 05:20 pm
Toronto to Kingston
Driver was a good driver I left safe , not sure how much they get paid should be more, they put up with alot of crazy passengers like the guy on my trip was upset because he was at the wrong stop he wanted the bus drive to let him on the bus after he parked his car, we had already let the stop he was not happy with the driver he followed us to the next stop which was Whitby go and got on the bus there. Alot of trucks
Trip Date: 2024-08-12 03:45 pm
Toronto to Perth
Timely, friendly staff that call you by your first name, clean comfortable seats. Definitely will use them again.
Trip Date: 2024-08-12 07:00 am
Toronto to Ottawa
Trip Date: 2024-08-12 10:50 am
Toronto to Ottawa
Departure and arrive on time. Kind driver. Thank you.
Trip Date: 2024-08-05 10:50 am
Scarborough to Ottawa
Trip Date: 2024-08-11 07:30 am
Toronto to Kanata
Trip Date: 2024-08-11 07:00 am
Scarborough to Ottawa
It is nice to have points system for regular customers
Trip Date: 2024-08-10 04:45 pm
Toronto to Ottawa West
Trip Date: 2024-08-08 05:30 pm
Toronto to Ottawa
Bus was slightly delayed, this caused us to only have 5 minutes break at the halfway point. Overall not a bad experience but I have had better rides with Rider Express in the past
Trip Date: 2024-08-08 11:00 am
Toronto to Ottawa West
All was fine other than the delayed departure.
Thank you very much!
Trip Date: 2024-08-07 03:45 pm
Toronto to Kanata
Trip was comfortable and arrived on time.
Trip Date: 2024-08-06 07:00 am
Toronto to Ottawa
Efficient, fast, fairly comfortable, and the only way I can travel from Toronto to Ottawa
Trip Date: 2024-08-06 07:00 am
Whitby to Kingston
Took the Late night bus going from Whitby to Kingston.
Bus was 10 minutes late, so I was getting pretty nervous that I was going to miss work the next day. Would appreciate a bus tracker or something on the website so I don't have to sit there wondering if I am screwed or not.
Bus was quiet, and drive to Kingston was smooth, took around the estimated time. Seats were nice and had plenty of pace for a tall guy.
There was an annoying tone going off every once in while. I don't know what it was, but it got pretty irritating hearing it over and over.
Trip Date: 2024-08-06 12:35 am
Toronto to Ottawa West
Same driver as last week in 10:50 bus from To to Ottawa West.
Professional and very friendly. Greets passengers. Provided clear instructions.
Drove very controlled through heavy traffic and heavy rain. Thanks for another smooth ride!
Trip Date: 2024-08-04 10:50 am
Scarborough to Ottawa West
Excellent Driver .. Got us to our destination in a very timely and safe manner.
Trip Date: 2024-08-05 11:20 am
Whitby to Ottawa
Best bus service between Ottawa and Toronto. Comfortable, clean and responsible professional drivers.
Trip Date: 2024-08-06 05:20 pm
Peterborough to Ottawa
Great!
Trip Date: 2024-08-04 08:45 am
Scarborough to Ottawa
The best way to travel safely
Trip Date: 2024-08-04 04:45 pm
Toronto to Ottawa
Trip Date: 2024-07-31 03:45 pm
Scarborough to Madoc
The ride was really good: very smooth and comfortable. The driver was very friendly and kind. The bus was clean. The direction to the bus stop at Scarborough town centre was easy to follow. If you purchase the tickets in advance the price is very very reasonable. I highly recommend!
Trip Date: 2024-08-03 07:00 am
Toronto to Ottawa
Driver was excellent, knowledgeable and friendly. Staff were great at depot. I was disappointed my original ticket got cancelled, then, since that happened, I asked to delay my return trip to Toronto to Monday and they said only if I paid $30 more! That is cost of the ticket I bought! I thought it could be discounted more since my delay.
Trip Date: 2024-08-01 11:00 am
Scarborough to Ottawa
Bus was late, but otherwise good
Trip Date: 2024-08-02 11:20 am
Toronto to Ottawa
Excellent trip and amazing driver.
I didn’t feel the trip!
Trip Date: 2024-08-01 05:30 pm
Scarborough to Ottawa West
The AC vents were not working and it was really hot inside, I have again booked my bus on 4th August from Ottawa to Scarborough with you guys let's see if again I have to face the same issue or the vents would work this time. Let's see!
Trip Date: 2024-07-31 04:50 pm
Scarborough to Perth
My trip was great. I was concerned when the pickup location changed the night before, with this being my first ride. But the instructions provided were helpful.
The driver was friendly and polite, and the bus was clean and comfortable. Overall a great experience.
Trip Date: 2024-07-31 07:30 am
Toronto to Ottawa
I think a pickup and drop at Yorkdale mall can be great
Trip Date: 2024-07-29 11:45 pm
Toronto to Ottawa West
Great ride, great customer service at Union, reached on time even with traffic out of Toronto. No issues.
Trip Date: 2024-07-30 03:45 pm
Toronto to Ottawa West
I would appreciate better wifi
Trip Date: 2024-07-28 04:00 pm
Scarborough to Ottawa
Trip Date: 2024-07-29 07:30 am
Scarborough to Ottawa West
Trip Date: 2024-07-28 09:30 am
Peterborough to Ottawa
I really like the bus driver. I have taken a ride with him before. He is really nice and friendly. I appreciate someone with a good heart. He greeted me by name as I got on the bus I guess because I was last in line and there was only one person left on the list. It made me smile. Please make sure he gets this message. I am not sure if he was wearing a name tag. That might be a good idea. God bless. PS 1. I also really like the new buses (much better than greyhound). It is still too small for my extra long legs, but it was okay. At least there were foot rests and I had two seats. I also appreciate that it was way less expensive than greyhound (I guess because you don't need a bus station since you can sell tickets over the internet in modern times. PS 2: It would be great if I could just provide a standard picture ID instead of a ticket. I don't use a cell phone due to EMF sensitivity, and sometimes my printer does not work. I'm not sure if that is possible. I haven't had an issue printing tickets so far, but sometimes I haven't been able to print other things. Food for thought....better for the environment too.
Trip Date: 2024-07-29 08:45 am
Scarborough to Belleville
Great and peaceful ride. Good price. Destination was reached on time Wil definitely use again. Thankyou
Trip Date: 2024-07-29 04:50 pm
Toronto to Ottawa West
Everything is 10/10, will choose this company again in the future 100%
Trip Date: 2024-07-28 10:50 am
Scarborough to Ottawa
The bus was supposed to depart Scarborough Town Centre at 6:15pm, it instead arrived/departed at 7:40pm. Almost 1 hour and a half later.
Trip Date: 2024-07-28 06:15 pm
Toronto to Ottawa West
Perfectly smooth ride. Clean bus. Friendly and professional driver. On time.good price. Excellent
Trip Date: 2024-07-28 10:50 am
Scarborough to Ottawa West
Comfortable bus. Convenient. Great price! Clean.
Trip Date: 2024-07-28 04:45 pm
Toronto to Perth
Nice staff, courteous, fairly clean bus and good driving. 10 min late arriving (from refueling?) but not bad.
The ticketing system is not great. It is confusing, too many steps; I ended up buying one wrong ticket by accident and had to pay to exchange it. Wish you had later buses too, because the TTC subway doesn't start till an hour before the 7 am bus departure.
Trip Date: 2024-07-25 07:00 am
Belleville to Ottawa
I almost missed the bus because of my mistake but the bus driver made sure to wait for missing passenger before leaving
Trip Date: 2024-07-25 10:45 am
Toronto to Ottawa West
I like travelling with rider express. Its too comfortable and affordable for me..
They dropped every passenger on given time.
I will recommend everyone to chose rider express.😊
Trip Date: 2024-07-23 03:45 pm
Whitby to Ottawa
Trip Date: 2024-07-24 05:20 pm
Scarborough to Ottawa West
Very affordable and arrived on time. Definitely recommend it
Trip Date: 2024-07-24 09:00 am
Toronto to Ottawa West
I recently had the pleasure of taking a bus ride from Toronto to Ottawa, and I must say it was a fantastic experience. The bus was clean, comfortable, and well-maintained, ensuring a smooth journey throughout. The driver was highly competent and courteous, making sure all passengers felt safe and at ease. The route was well-planned, with minimal stops and efficient use of time. Despite the long distance, the bus ride felt surprisingly quick, thanks to the comfortable seating and the driver's expertise. The price was also very reasonable, making it an excellent value for the service provided. I was particularly impressed by the helpfulness of the bus staff. They were friendly, attentive, and went out of their way to ensure that all passengers had a pleasant journey. The bus was also equipped with amenities that made the ride even more enjoyable. Overall, I would highly recommend this bus service to anyone traveling between Toronto and Ottawa. The combination of comfort, efficiency, and excellent customer service makes it a top choice for inter-city travel.
Trip Date: 2024-07-23 08:30 am
Scarborough to Ottawa West
I wish we could have more space around the seats. Although it was difficult to find the pick up place, we managed to find the bus. Thanks to the driver, we arrived the city safely.
Thank you.
Trip Date: 2024-07-18 09:00 am
Scarborough to Ottawa West
Rider Express is my favourite and the only bus I would like to ride between Scarborough to Ottawa West. From on line booking, scheduling, picking up convenient location with affordable price to boarding with friendly & polite drivers, clean facility, and of course safe , smooth & pleasant ride. I can’t thank enough and will continue to ride Rider Express!
Trip Date: 2024-07-12 09:00 am
Toronto to Ottawa
Excellent customer service. 👍👍 I Iike traveling on the Riders Express
Trip Date: 2024-07-05 10:50 am
Toronto to Belleville
I love this service. It’s fast, friendly, safe and a reasonable price. I wish you would consider a late night bus on Toronto - Ottawa route to allow game and theatre goers the opportunity to get home afterwards. No one else does this.
Trip Date: 2024-07-11 03:45 pm
Toronto to Kanata
Very clean, seat is very comfortable, driver is courteous and stable driving. Rider Express is my best choice when traveling from Ottawa to Toronto.
Trip Date: 2024-06-02 07:00 am
Toronto to Ottawa
Trip Date: 2024-05-18 09:00 am
Scarborough to Ottawa West
I take Rider Express bus between Scarborough and Ottawa West frequently. Everything is good: booking is easy, locations are convenient,
drivers are friendly, rides are comfortable , smooth and safe, facilities are clean & tidy. price is reasonable. Best of all, all information can be found on the ticket.
Rider Express is my favourite, I enjoy and will continue to ride.
Trip Date: 2024-03-15 08:30 am
Peterborough to Ottawa
I love taking this trip. The bus is spotlessly clean and the driver is very friendly and helpful. I've found that this is the fastest and most pleasant way to get to Ottawa.
Trip Date: 2024-03-13 01:00 pm
Toronto to Ottawa
Comfortable ride. Arrived late at the destination, but uncontrollable due to traffic.
Trip Date: 2024-02-16 03:45 pm
Toronto to Ottawa
Always a safe and comfortable ride. Drivers are extremely courteous and kind. Keep up the great fares!
Trip Date: 2024-01-04 08:00 am
Peterborough to Ottawa
Was fine but bus should stop for a 10 or 15 minute break. Was traveling from Peterborough to ottawa and there was no break. Every time I have taken a bus, there has been a break
Trip Date: 2024-01-03 01:15 pm
Toronto to Ottawa
It was easy to find the schedule; all the details were there. Check-out was easy and quick.
The tickets were delivered immediately.
Trip Date: 2024-01-05 10:50 am
Scarborough to Ottawa West
Bus is on time, the driver is very polite, pleasant and helpful. The ride is smooth thru flurries. I enjoyed and will continue to ride Rider Express.
Trip Date: 2023-12-11 08:30 am
Toronto to Ottawa
Trip Date: 2023-11-17 03:45 pm
Scarborough to Ottawa West
Bus arrives on time, very clean. The driver is polite and helpful. Ride is smooth. Very happy with my trip, will continue to use Rider Express definitely.
Trip Date: 2023-11-15 08:30 am
Scarborough to Ottawa West
We were very pleased with our experience on Rider Express Oct. 1, 2023 to Ottawa. Bus was comfortable and clean. Would recommend it to others.
We were wondering if you could have a sign indicating your Stop area . The shopping center may not allow this but we feel it would be of great help to travellers. We, along with a few others were asking if it was correct location as bus a little late so caused some concern.
Trip Date: 2023-10-01 11:20 am
Peterborough to Ottawa
Excellent way to travel. Very comfortable bus and economical price. Bus driver was very friendly and courteous. I will continue travelling with RiderExpress
Trip Date: 2023-10-18 01:00 pm
Toronto to Peterborough
This is the second time I have taken the rider bus
It’s very comfortable and fast ride
Trip Date: 2023-08-21 11:15 am
Scarborough to Ottawa
Very good customer service and ready to help. Appreciate it
Trip Date: 2023-07-31 11:45 am
Toronto to Ottawa West
Trip Date: 2023-07-02 10:50 am
Toronto to Ottawa
First time taking rider express, and I have no complaint, the driver very nice and friendly. If you are first timer, please come early, so when u get lost, u still have time
Trip Date: 2023-03-08 08:00 am
Toronto to Ottawa
Ride was very comfortable! Wifi was out after only halfway through the trip, so I deducted 0.5 stars. Everything else was perfect, bus arrived on time at the destination.
Trip Date: 2022-12-22 08:00 am
Toronto to Ottawa
Trip Date: 2022-09-11 04:00 pm
These reviews are from real passengers only. You can also send review for your trip. Find your custom review link on the ticket pdf file.